eTouch Systems delivers enterprise-class solutions and services to help business and organizations of any size unlock the value of the collective intelligence, insights, and creativity of the entire organization and turn it into competitive advantage. We offer comprehensive and powerful portfolio of products, solutions and services that makes it easy for employees, customers, and partners to contribute, collaborate, and communicate with impact. Our mission is to provide solutions and services that offer compelling value and deliver real business benefits.
For more details about eTouch Systems you may visit us at: www.etouch.net & www.etouchconsulting.com
Warm Regards Anushree Kane eTouch Systems, India Contact: Tel : 022-25833067 / 68
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases