he unit manager is responsible for managing a specific operation in an organization. The manager usually is in charge of a group of employees within the unit the manager is overseeing. They typically are in charge of hiring employees and ensuring these employees are working properly and efficiently in their position
Responsible for ensuring target achievement through the assigned partner/geographies.
To spearhead the cause of Health Insurance penetration amongst the partner employees bouquet of Third Party products.
To provide a One-stop Sales & Service support to partner employees and their hierarchy.
To enable partner sales staff to promote and secure sales of CIGNA TTK’s products to their customers by providing real-time product, marketing and technical support before, after or during the sales
To maintain relations with the partner’s team and coach them to sell Cigna’s products. Resolve queries product and sales related queries
Create the excitement for Health Insurance within the partner organization through various engagement and R&R initiatives
Knowledge center for bank sales team
To be the core source of Market Intelligence to Cigna.
To identify the execution gaps in selling Health Insurance through the partner teams and work with the Cigna sales hierarchy to ensure filling of the gaps for a more efficient & effective sales execution
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases