About Us Al-Rahman Paradise Trading & Services Pvt. Ltd. started on November 2016 with the intention to stabilize and standardize its wings on both Trading and Services part. As a first step, we have started its operation on Online sales and BPO services to enter into this competitive market world. In the current scenario, the consumers are moving towards digital and all their transactions mostly become on online. So, we decided to give them quality products on best price with excellent service through the same. Apart from Online sales we are concentrating on BPO sector to serve our clients who depends on timing and quality with excellent results. We Mr.Syed Abuthahir & Ms.Safia Begum, the directors of the company have completed MBA in Madras University and worked in different sectors, now we got more experience and exposure in different fields with versatile knowledge and still willing to learn more.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases