Jazeera Technologies Pvt Ltd is the IT wing of Al Jazeera Paints company. Al-Jazeera Paints is a leading paint company in the Middle East. Based in Saudi Arabia, the company manufactures and deploys a high quality and environmentally responsible paints. Since its inception 33 years ago, it grew to manufacturing over 400 thousand tons of high quality paints and has a wide range of clients including industrial, commercial and individuals. The company now plans to start their IT operations in India in Hyderabad, Gachibowli.
Jazeera Technologies is the captive IT arm for Al Jazeera group, Saudi Arabia. Jazeera Technologies will manage the infrastructure, application maintenance and upgrades; and also undertake IT transformation programs for the group companies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases