Interactcrm has been in the forefront of Customer Experience Management since inception. With a presence in USA, EMEA and APAC, customers include large and small companies all over the globe. Some sample verticals serviced are Retail, Banking, Insurance, Education and Utilities.
Our products address the following types of critical customer service related business challenges
Multi Channel customer communication handling - Integrated agent desktop to provide the agent with ease of use - Customer context pop to provide the agent with a 360 degree view of the customer - Consistent customer experience management over multiple communication modes like voice, email , web, mobile texting, video and social media - Proactive customer callback management across multiple media channels - Effective and real time agent performance as well as customer satisfaction metrics - Non intrusive notification and proactive outbound communication
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases