Expert Hand Solution We are hiring for IT And Non IT Sector, Recruitment, Recruitment Consulting, Training & development, Staffing & Interim Management, Recruitment Process Outsourcing. Established in 2011, Expert Hand Solution is a young, vibrant and energetic consultant with upcoming Executive Search in India focused on offering placement services to organizations as well as to individuals looking for a change.
We pride ourselves in offering a personalized and targeted approach to our clients. Expert Hands handles all aspects of every search personally, developing strong, comfortable and trusting relationships.With our unique selection and placement process, we believe in maximum services and deliveries, which help us in providing quality services and maximize satisfaction.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases