• Bachelor Degree in Computer/Electronics/Electrical/Tele communication/Information System Engineering
• Minimum 10 years' experience. Expertise in operational and maintenance support for DWDM systems, SDH (up to STM-16), MUX, Network Management System, telecom power plant and System integration. Good knowledge of IEEE and ITU standards and IP Network, IPoDWDM, Protocols (TCP/IP, SNMP).
TALENTZ HUNTER is the most Dynamic, Vibrant and Potential Recruiting Agent based at Chennai ,India providing qualified manpower to various worldwide projects in all verticals such as Oil and Gas and Petrochemicals, Civil, infrastructure, Electrical, Mechanical, Hospitality, Health care Etc. This is run by Professionals who have been in this field for more than two decades. We are being supported by highly experienced and technically proficient in house recruitment panel and well qualified, dedicated staff members who are our strong pillars.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases