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Training Manager

Keywords / Skills : • Knowledge on Computer Hardware, Architecture, Hardware Components, Ports, Connectors, Standards • Desktop Operating System: Windows 8/10, Macintosh O.S 10.X • Networking Fundamentals: OSI Model

8 - 10 years
Posted: 2019-03-27

Customer Service/Call Centre/BPO
Training Manager
Any graduate
10.00 - 12.00 lacs
Posted On
27th Mar 2019
Job Description
• Manage the training needs at the BU/ Site / Global level

• Research on Client Products / Services and offer an overall training solutions during the RFP stage

• Play the role of a training consultant and provide end to end training solution during new project transition & deployment

• Work with the agents during the Pilot phase, support them during Nesting & ensure smooth transition & safe landing of engineers to Production

• Manage a team of Technical & Soft Skills trainers

• Participate in training discussions with the client

• Conduct Technology/ Product training for new engineers as per the business requirement

• Administer Training Need Analysis (TNA) /Skill gap assessment and conduct refresher technology training for tenured engineers as per the need

• Design curriculum, Develop content, lab scenarios & case studies

• Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended

• Ensure learner satisfaction, their learning and application on the job

• Monitor, Track, Measure and Manage effectiveness of training programs

• Identify, evaluate , short list & recommend Vendors who can partner with us on emerging / futuristic technologies

• Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement .

About Company

Hiring for MNC Company in Chennai
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