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Training manager

Keywords / Skills : Trainee/Management Trainee , Technical Trainer , Training Manager , Voice & Accent Trainer , Process Trainer , Soft Skills Trainer

3 - 5 years
Posted: 2019-08-06

Job Description

Hope you are doing well

We do have openings with one of our clients following are the details
Position : Training manager
Location : Noida,Mumbai

Job descrition :

Implement Training and development processes across the organisation including new recruits and Floor teams
Improves the sales capability of the Digital Officers/ DRM through Training on a continuous basis.
Designs training modules, develops training material and ensures delivery of training programs as per the business requirements
Manage a team of Trainers who’s job role will be to execute trainings as per the prescribed delivery plan and to ensure that delivery standards are met
Custodian of the ADC Training Policy framework
Conduct reviews and Monitor performance of trainers
Conducts weekly meetings with respective Team Leaders/ Quality Managers/ LOB Heads/ Site Heads to discuss training needs
Conduct Training Need Analysis for the bottom Quartile agents and coach BQ team members to help and improve their performance
Conducting Coaching sessions for DO/ DRM’s on a weekly and Monthly basis
Publish weekly and monthly Training dashboards focusing on Training and nesting throughputs of new batches, analysing yields of process trainings and remedial Trainings.
Conducting Process knowledge tests for both the quality as well as Training teams
Work closely with quality to understand Root Cause Analysis for 80% defects and prepare remedial plans to improve bottom performing agents on the identified defects by conducting regular coaching

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