‘Lead’ is a conglomerate of Educationists, Trainers and Industry Professionals. Our innovative and diversified range of training programs and consulting services are designed and delivered by an ever-growing team of subject matter experts who are fully competent in providing solutions relevant to this part of the world and applicable to today’s business challenges. We pride ourselves with world class content for all sorts of training.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases