- Must have very good verbal & written communication skills. - Should have good analytical & problem solving skills. - Must have good learning skills. - Branding & Promotional Activities for company. - Tie-up with corporate (Corporate Sales). - Generating the new leads for sales. - Giving presentation to clients and closing the deals. - Business Development Activities. - Should have good computer skills (i.e. Excel, PPT & Word).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases