Resolve RESOLVE brings the right people, processes, and technologies together to streamline your revenue cycle so that you can deliver better care to your patients. Whether you're a medical billing company or healthcare system, RESOLVE's revenue cycle best practices, operations expertise, and process automation solutions will elevate your revenue cycle to the next level. We apply business analytics to help you achieve the business results you seek.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases