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Trainee / Junior Application Support Executive Mumbai Andheri (East) Location .

Keywords / Skills : Application Support, L2 support, Support engineer, Technical support, L1 , L2 , Networking, Windows , Trouble shooting , SQL Queries , Network , Operating System , OS ,

0 - 3 years
Posted: 2018-12-22

Industry
IT/Computers - Software
Function
IT
Role
System Administrator
Technical Support Engineer
S/W Installation/ Maintenance Engg
Education
Any graduate
Posted On
22nd Dec 2018
Job Description
Urgent Requirement for Trainee / Junior Application Support Executive Mumbai Andheri (East) Location

NOTE:** Interested candidates can apply on hrd2(AT)esolutionsindia.net with their updated CV and mandatory details

Do not Change the Subject line while replying

Answer the Mandatory Question because without answering resume will not be consider.

1. Current CTC:*

2. Expected CTC:*

3. Current Location:*

4. Total Experience in Application Support/ Technical Support profile:*

5. Experience on L1 and Networking :*

6. Total Experience of Windows based applications:*

7. Ready to work on client side:*

8. Notice Period:*

9. Reason for job change:*

10. Available for Face 2 Face interview on urgent Base Andheri East:*

JOB DESCRIPTION

Designation:- Trainee / Junior Application Support Executive

Work experience:* 0- 2 Years

Location:* Andheri (East) Location Mumbai

Educational Qualifications:* Any Graduate

Salary :- As per industry 

Purpose:* Providing On-Site Support for the application to Client and Coordinate with Client’s team, Onsite Team Leader and Backend Support Team.

Interview Process- 3 Rounds- Telephonic Technical, F 2 F Manager Round, HR round,

Andheri (East) Location

Job Requirement:-

1. The employees are expected to rotate in 24*7 shifts.

2. Sometimes shift can be extended due to client/ team requirement.

3. Predetermined weekly offs will be given as per the shift scheduler

1. Roles & Responsibilities:

a. Application Support & Trouble shooting

i. Providing functional support of the application to client’s user teams.

ii. Undertaking onsite application support with other team members or individually.

iii. Maintain the history of the issue during his shift and handing over the same to next team member during the shift change.

iv. Follow-up with team members and onsite team leader on the issue and take the feedback or provide the feedback of the same to your team leader.

v. Undertake the task assigned to you by the senior.

vi. Inform your team members of any task / activity assigned by client.

vii. Maintain daily activity logs during your shift timings and update your onsite team, client and our backend support team on daily basis.

viii. Priorities the issues based on the impact and share the same with client, onsite team & our backend support team.

ix. Understand the problem faced by the client and explain the same to the onsite team lead and backend support team.

x. Provide respective logs and data to backend support & development team from time to time as required.

xi. Find the issue and reason for issue by replicating it in the test or UAT environment or understand it by studying client and server log & xml files.

xii. Provide the resolution or work around to client with consultation with onsite team lead and support team.

xiii. Timely update to client of pending issue and their status.

b. Installation

i. Install Application for SIT when ever any Enhancement or Up gradation is scheduled.

ii. Install Applications on Clients UAT environment.

iii. Maintain versions of the applications on UAT & Production environment with the support of onsite team lead.

iv. Perform UAT on the application as per the client’s requirement.

c. Client Training

i. Provide training to client’s team as and when required.

ii. Understand the implementation of enhancement / SFR and explain same to client’s team.

d. Eligibility Criteria

i. Graduation in any field

ii. Minimum 1 Year’s Production Support Exp (for exp candidates).

iii. Basic knowledge of SQL Queries & Network.

iv. Operating System(s) Basics.

v. Good knowledge of MS Office

vi. Self Motivator

vii. Team Player

viii. Good Communication Skills

COMPANY PROFILE:-

Client of EsolutionsIndia, is a 20 year old technology company. Provide software or applications to capture and manage corporate information.

Thanks & Regards

Divya

7048982236

[HIDDEN TEXT]

E-Solutions India


About Company

Client of EsolutionsIndia, is a 20 year old technology company. Provide software or applications to capture and manage corporate information.
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