Greetings for the day!!!!! Openings for Fortune 500 Companies in Hyderabad... TSR/CSR (Voice and Non-voice Process) We are hiring for Customer Care / Technical Support /Order Management Customer Care Executive/ Technical Support /process associate Fortune 500 BPO in Hyderabad! US process for providing Full Service Revenue Cycle Management. Offers a professional work environment, outstanding challenges, industry competitive compensation, accelerated career growth and overseas opportunities. Experience 0 to 7 yrs International calling experience is preferred. Freshers With Excellent communication skills. Education qualification: Graduates or UG or P.G Salary: 1.8 - 4.5 L P.A + Incentives Willing to work in night Shifts (Rotational shifts) Working days:5 days a week(Rotational Offs) Work location: Hyderabad Language skills: English. Excellent Communication skills Clear accent, pleasant voice, telephone etiquette and good listening skills Regards: HR Poonam Email:[HIDDEN TEXT] Ph : 8074637796
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases