Coordinate and achieve sales objectives for assigned Territory routes by brand and pack on a daily basis for secondary volumes.
Define route plans of the Market Developers, Account Developers to optimize coverage cost effectively and ensure adequate productivity
Customer Management: Drive Relationship with Outlets through the team of Market
Developers and Account Developers to ensure sustained business
Drive Horizontal Expansion with respect to number of outlets opened versus target to improve business in the coming years.
Take up the responsibility of opening new outlets during market visits and provide necessary support in terms of elements, discounts, coolers etc.
Drive conversion of high value/ high visibility outlets to Depth Outlets (Happy Deal, Vision 2020, Teen & College Outlets, Outlets in Emerging Channels) and ensure execution as per Company norms
Execute Channel Programmes, Promotional activities for the given set of outlets. Plan for merchandising elements, coolers based on outlets/ market requirements and as per the RED standards. Prepare MD wise action plans for improving RED parameters, HE etc.
Carry out OJTs with MDs to improve Execution skills on the job. Track PJP Compliance and other productivity Metrics of the team and provide inputs to improve the same via OJT
Evaluate performance and skills of MDs and provide inputs via on the job coaching, training etc.
Conduct Joint Weekly, Monthly Review with ASM to review performance wrt Sales,
Execution Parameters of MDs and work on agreed actions.
Review Performance and market issues to be resolved via daily Gate Meetings
Propose Discount spend for given set of outlets to drive business.
Closely monitor customer outstanding and claims and ensure compliance to credit and other policies.
Asset Control: Ensure regular tracking of our Assets and ensure asset movements etc in compliance to the Asset Policy
, Desired Profile To achieve the sales, distribution and merchandising objectives for the specified routes, through a team of Market Developers and Area Developers for a key market (volume and image)
Reference ID - GH/CRS/JC//29012019//81329/TN - Team Lead ,
GlobalHunt is an premier executive recruitment and selection services company providing wide range services to companies. Our services are available over a wide geographical area that spans across Asia Pacific, Africa, Europe and American markets, making us one of the leading HR firms.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases