Job Details : 1. Age: 19 years to 30 years 2. Minimum Qualification 10+2. 3. Maximum Qualification Graduates ( Undergrads can be considered but should not be regular college students) 4. Experience 0-2 year of experience in BPO/ Customer service industry. (Graduate Freshers will be preferred) 5. Communication skills: Exceptional Spoken English skills 6. Shifts Rotational UK shifts ( Should be comfortable to work in all shifts)
For more details you can call or text to Eva - 7993618915
Experience: 0-2 Years
Salary: Basis on your interview performance & Process. Min 12,500 + Cab(Home Pick up and Home Drop)
Job Profile: - Handling inbound calls - Providing Support to UK and US Customers
Desired Profile: - Excellent communication skill with good hold on grammar - Basic knowledge of computer - Willingness to work in Rotational Shifts
Other benefits : - Home Pick up & drop Facility will be provided.- - 5-Days working ( 2 Rotational and Split offs)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases