System Knowledge : CMS ( Cash Management and Remittance ) Design test plan, scenarios, scripts Plan test schedules or strategies in accordance with the project scope or delivery dates Requirement analysis and test Cases preparation Estimation of timelines on the testing Knowledge on Agile Scrum Experience on Web based application Defect reporting and monitoring Experience on various types of testing like security testing, functional, regression testing etc. Knowledge on Defect tracking tool Experience in Agile scrum, water fall methodology Experience in testing with Corporate banking domain knowledge Document software defects using a bug tracking system and reports defects to software developer
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases