Hurix is a mobility and content solutions provider. We build, distribute and manage compelling and engaging digital content across traditional and newer mobile platforms, formats and devices. We work with almost all of the leading educational publishers and aspire to be their thought partners to tackle and address the rapidly evolving educational marketplace with innovative and cost-effective solutions. Please check more details at www.hurix.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases