Test Analyst - Dec 22, 2017 - Bengalore, India Test Analyst Position Test Analyst Project Description The Bank has completed an RFP and purchased an off the shelf solution from First Derivatives called KX Surveillance that is able to monitor transactional information (pre and post execution) to detect occurrence of bad behaviour or misconduct across FICC products by its Global Markets and Group Treasury divisions operating across Auckland, Sydney, Singapore, Hong Kong, Tokyo, London and New York. Further to this, the solution has a case management capability to manage any investigation that originates from the detection lifecycle. The KX Surveillance software will be configured to detect known behaviours identified by major trading regulators/ regulations such as Financial Markets Authority (FCA) / European Market Abuse Regulations The Bank is commencing the implementation phase of the project on the 20thNov 17 and require a number of development, test operations resources with both Ab Initio and KDB experience to deliver Phase 1 which will go live in May 2018 Responsibilities Static Test reviews (of Business Requirement, Functional Specification documents) Planning and scheduling of test phases for projects as detailed within the Test Strategy Development of test conditions and test cases for phase level test Requirements for test data Recording of test metrics Phase level test execution Defect management Status reporting Skills Required Skills Required: Strong analytical and problem solving skills Strong verbal and written communication skills 3-5 years experience working with OTC instruments (FICC) Experience with 3rd generation trade capture systems like Murex/ Calypso/ WallStreet Scripting (Shell and Perl) Test automation and test coverage reporting
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases