About the Company: Dr Lal PathLabs
One of the top pathology labs in India, Dr Lal PathLabs have built a national network consisting of National Reference Laboratory in New Delhi along with 190+ other clinical / medical laboratories, 1700+ lab patient service centers and 5,000+ pickup points as of March 31, 2017 with the widest test menu of 4500 tests and panels.
Arranging appointments with doctors, pharmacists and hospital medical teams to give demo / presentation of Health Packages / Diagnosis Test Packages, which may include pre-arranged appointments or regular 'cold' calling
Ask for prescription to their patients for Health Packages / Diagnosis Test Packages
Organize outreach programs with prospective patient community for Residential segment, local clubs, schools and other local bodies with a view to generate footfalls from them.
Involves in successful designing, testing and implementation of all sales process improvement initiatives in the assigned region.
Ensuring regular update and maintenance of customer database for the assigned region. Continuously look out for market diversification opportunities to expand business.
Track report, feedback, complaints received through marketing activities. Keeping detailed records of all contacts.
Building and maintaining positive working relationships with medical staff and supporting administrative staff.
Regularly attending company meetings, technical data presentations and briefings.
Developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector.
Staying informed about the activities of health services in a particular area.
The candidate must have prior experience in selling Health Packages / Diagnosis Test Packages to the Doctors, Pharmacists and Hospital medical teams
Should be well versed with various diagnosis tests and its benefits
Must have good knowledge / contacts in healthcare industry
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases