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Telepresence Delivery Manager (TDM)-APAC - With Leading IT Industry Client

Keywords / Skills : Telepresence Delivery Manager

8 - 11 years
Posted: 2019-01-23

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
23rd Jan 2019
Job Ref code
10863
Job Description
  • Coaching, managing, motivating and assessing all direct ITP Field employees.
  • Administrative management of the ITP team including expense reports, timesheets and resource scheduling.
  • Team development including: performance reviews, training plans, monthly ‘1-on-1’ sessions and manager field visits.
  • Work closely with APAC Service Delivery teams, Project Management, and Technical Support teams to coordinate delivery of product Installation and repair services.
  • Manage department budgets and maintain related finances.
  • Contribute to strategic planning with senior management on key initiatives, services growth, and budget planning.
  • Ongoing development, analysis and reporting of performance metrics and resource utilization data.
  • To own and manage the ITP Field processes, including ongoing review of process efficiency, recommending and implementing any necessary changes.
  • Own and improve ITP delivery quality of 3rd party service providers.
  • Work on a functional level with cross-regional teams in EMEA and NALA for global consistency.
  • Supervise Lead Installer work completion to ensure quality standards and consistency are maintained.
  • Provide support for RFI / RFP including developing standard material.
  • Be key focal on the technical resource needs, and deployment decisions for multiple projects.
, Desired Profile
  • Degree level candidate with a minimum of 10+ years of telecommunications consulting experience, Field Services and people management.
  • Strong client relationship management, analytical and problem-solving skills required.
  • Excellent customer focus and adaptability.
  • Motivated, self-reliant and solution-oriented individual.
  • Consistent record of accomplishment of delivering project milestones on time and within budget. Demonstrated ability to effectively communicate and influence Executive management within customer and own organisation.
  • Must demonstrate solid grasp of system integration, scope definition and control, activity estimation, time and quality management, organizational planning.
  • Significant experience in a mixture of networking, network applications and major account development.
  • Experience writing service contracts and working RFP.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office tools including Excel, PowerPoint, Visio, and MS Word is required.
  • Experience leading large complex projects and working with global teams.
  • Ability to travel up to 10% and work irregular hours per escalations.


Reference ID - GH/Telecom/JC//10122018//80297/Telepresence Delivery Manager (TDM)-APAC ,

About Company

GlobalHunt is an premier executive recruitment and selection services company providing wide range services to companies. Our services are available over a wide geographical area that spans across Asia Pacific, Africa, Europe and American markets, making us one of the leading HR firms.
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