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Teleperformance Gurgaon Hiring for San Disk Semi Technical Support

Keywords / Skills : Technical Support, Tech Support, TSR, Technical Support Executive, TSE, Customer Support, Technical Support Engineer, Helpdesk, Desktop Support, IT Helpdesk, TSA

1 - 9 years
Posted: 2019-02-13

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Technical Support Representative (Non- voice)
Education
Any graduate
Salary
2.50 - 3.20 lacs
Posted On
13th Feb 2019
Job Description
Responsible to deliver a high quality, customer-driven, support service resolving customer inquiries at the first point of call wherever possible. 

Assist customer in resolving any open requests for support, assistance, information on upgrading etc. 

Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates
confidence and willingness to resolve customer requests or queries. 

Maintain and improve Customer Satisfaction by delivering against those initiatives that have been
identified as crucially important during each and every customer support engagement, 

Whether voice or non-voice. 

Deliver First Call Resolution by handling customer requests and resolving customer issues as often
as possible during the first contact. 

Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer. 

Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets. 

Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues (escalation points, knowledge base tools, internal applications etc.)
 
Handle and process all non-voice transactions in the required target turnaround Time


About Company

Teleperformance Gurgaon Hiring for San Disk Semi Technical Support.
Teleperformance is a multinational company headquartered in France. The company specializes in outsourced omni channel customer experience management, also known as Business Process Outsourcing.The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. Teleperformance has 223,000 employees[3] across 350 contact centers in 76 countries and serves over 160 markets.Countries in which Teleperformance operates include France, Lebanon,the United Kingdom, Albania, Brazil, Chile, Philippines, Guyana, India, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, the United States, Dominican Republic, El Salvador, Australia, the Netherlands, Suriname, Egypt,United Arab Emirates, Russia, Sweden, Germany, Poland, Slovak Republic and Czech Republic.
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