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Teleperformance Gurgaon hiring for Adobe Technical Support

Keywords / Skills : Tech Support, Technical Support, Technical Support Executive, Customer Support, Technical Support Engineer, Helpdesk, Desktop Support, IT Helpdesk, TSR, TSE

1 - 11 years
Posted: 2018-10-09

Nationality
India
Industry
ITES/BPO
IT/ Computers - Hardware
KPO/Analytics
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Technical Support Executive ( voice)
Education
Any graduate
Salary
2.50 - 3.30 lacs
Posted On
9th Oct 2018
Job Description
Provide phone and on-line support for Global customers.

Resolve known customer issues through the use of a knowledge base, direct use of product

and operating systems, product user guides, and other reference materials 
Be responsible to deliver a high quality, customer-driven, support service resolving customer

enquiries at the first point of call wherever possible.

Assist customer in resolving any open requests for support, assistance, information on

upgrading etc.

Demonstrate ownership and willingness to resolve issues in a timely manner.

Demonstrates confidence and willingness to resolve customer requests or queries.

Maintain and improve Customer Satisfaction by delivering against those initiatives that have

been identified as crucially important during each and every customer support engagement,

whether voice or non-voice.

Deliver First Call Resolution by handling customer requests and resolving customer issues as often

as possible during the first contact.

 Ability to assess customer sentiment at all stages during the communication, to take the lead

in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in

the interaction if deemed necessary by you or if requested by the customer.

Manages all customer communication with the appropriate level of etiquette, timeliness

and professionalism, whilst working towards achieving agreed operational targets. 
Can interact effectively with the personnel, tools & resources in the Customer/technical Services

team to help resolve customer issues (escalation points, knowledgebase tools, internal

applications etc.) 
Completes all training and development activities in timely manner


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