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Telemarketing Executives

Keywords / Skills : Telemarketing Executive, Telecall, Outbound, Telemarketing, Customer Care Executives, BPO

1 - 4 years
Posted: 2019-09-02

Sales/Business Development
Customer Service Executive (Voice)
Telesales/ Telemarketing Executive
Posted On
2nd Sep 2019
Job Ref code
Job Description

Job Description

Job brief
We are looking for an enthusiasticTelemarketing executiveto generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.
A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The goal is to promote business growth by expanding the company’s clientele.
  • Cold call people using a given phone directory to sell products or solicit donations
  • Answer incoming calls from prospective customers
  • Use scripts to provide information about product’s features, prices etc. and present their benefits
  • Ask pertinent questions to understand the customer’s requirements
  • Persuade the customer to buy by demonstrating how merchandise or services meet their needs
  • Record the customer’s personal information accurately in a computer system
  • Deal with complaints or doubts to safeguard the company’s reputation
  • Go the "extra mile" to meet sales quota and facilitate future sales
  • Keep records of calls and sales and record useful information

  • Proven experience as telemarketer of atleast 1 year or similar sales/customer service role or fresher with excellent communication skills can also apply.
  • Proven track record of successfully meeting sales quotas preferably over the phone
  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Excellent communication and presentation skills
  • Proficient in English
  • Skilled in negotiation and dealing with complaints
  • Persistent and results-oriented
  • Patient and able to handle customer rejection
  • Willingness to work during US working hoursand good attention to details.
  • Any experience in selling/support services to US customers will be a significant plus
  • Any Graduates

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