dotWeavers—a 19 year old dotCom company—specializes in SASS (Software-as-a-Service) services and also provides complete web services such as domain registration, static and dynamic responsive web design, web and email hosting, etc.
Current SASS offerings are being made for e-commerce, schools, colleges, outdoor advertising and online marriages industry and additional services are being added every three to four months.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases