• Monitoring of attendance for IC’s Sales associate through HR Management system. • Ensuring timely checks and audit. • Call up the client and confirm meeting of sales associate. • Ask relevant questions to collect customer’s feedback • Timely submission of reports.
• Good communication & convincing skills. • Dynamic, aggressive,, result oriented and self-starter. • A flair of establishing instant rapport with the client . • Any experience in real estate/sales would be of great advantage .
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases