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Keywords / Skills : Telecaller, Customercare executive

0 - 3 years
Posted: 2019-07-11

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Education
Bachelor Of Technology (BTech
BE)
Salary
1.50 - 2.20 lacs
Posted On
11th Jul 2019
Job Description
He is responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.

He is responsible for rendering useful administrative support to other members of the customer care team.

He is responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

He is responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.

His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.

His responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.



About Company

Vaayuja Info Solutions Pvt. Ltd is a young, privately held company and within several years of its existence, Vaayuja has gained the reputation of being highly dependable and fair-minded recruitment service provider. This has been a result of our belief in Ability of People, of our team, and that of our clients & candidates we serve.

We focus on learning your business first, and then identify what are the best solutions for you to success!

Our staff is Thought Leaders, not service number taking paper pushers. They have your back, your extra set of eyes, your sounding board, and are not satisfied with average.

A great mix of small company and large company experience in every industry across the INDIA. Reaching to fly our wings to other countries.

At Vaayuja we leave no stone unturned to give you full worth of your money, time and trust in us. We respect the nature of every relationship and work hard today to make your better tomorrow!
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