Muscle Pro Nutrition Pvt Ltd is a leading distributor of Health and Nutritional Supplements. We are the fastest growing company in this industry and recognized for the leading brands in the industry. If you like a fast paced growing organization, then this could be the right place for you to work. We are dynamic and offer multiple opportunities for the right candidate to grow in the organization.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases