Apollo Group of Colleges, which currently has Apollo Engineering College, Apollo Arts & Science College (Approved by Govt. of Tamil Nadu and affiliated to Madras University), Apollo Polytechnic College (Approved by Govt. of Tamil Nadu and affiliated to DOTE), Apollo College of Education (Approved by National Council of Teacher Education and affiliated to Tamil Nadu Teachers Education University).
Apollo Computer Education Ltd., an IT Training Public Limited Company which has got 200+ branches across Tamil Nadu offering courses in Hardware & Networking, Software, Multimedia is also a part of the Apollo Educational Conglomerate.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases