MMC Infotech is a leading Banking BPO with Over 25 years expertize & a strong foothold in Banking sector. We have exciting openings and career opportunities to be a part of a Pan India Banking - Voice Process in Day sift. A career at MMC Infotech will engage your mind, inspire your creativity and develop your career in BFSI Sector.
Roles & Responsibilities:
Promote Banking Brands to potential and existing clients Identifying business opportunities and Cross Sell Products Should be able to resolve and give appropriate solutions to the customers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases