8+ years of (effective) experience dealing with systems aspects using C/C++, Java or Go Competency in building APIs using gRPC/JSON formats over HTTP/REST Comfortable with async. Concurrency, and distributed techniques with an eye for efficiency Working experience with at least one of Cassandra, ElasticSearch, Spark, etc. Working experience of using Node.js, Python, etc. to build client side SDKs Have been practicing ‘agile’ long before JIRA / Scrum came along Delivered systems which ‘just’ run at scale, while being efficient and resilient Ability to balance architecture and introspection, alongside daily improvisation Ability to write poetry in code while being hygienic about tests, docs, and demos.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases