Job Description â¢ 3 years of Techno functional experience in Oracle OTM implementation and support preferred â¢ To have good Technical experience in Oracle, exposure in OM, Shipment Planning and execution Supply chain /Logistics domain experience â¢ Looking for Technical Person with Functional understanding â¢ This role requires working in Rotational Shifts
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases