An ISO-9001:2000 certified company in the Kingdom of Saudi Arabia was formed in 1963. It has established a reputation for carrying out Turnkey projects with specialization in process control and instrumentation, electrical, mechanical and civil disciplines. The Head Office of the Company is located at Dammam in the Eastern Province of Saudi Arabia and has a network of branches in all the major cities of the Kingdom. It offers it's clients state-of-the-art technology solutions to the oil and gas, refining, chemicals and petrochemicals and power generation sectors throughout the Kingdom.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases