• The job type is a field Job, we are looking for freshers/Experienced as technicians/Engineers. • Should be well versed with networking/hardware with preferable in electronic security devices like CCTV, Access Control system, Fire Alarm System, finger print lock • Though experience is preferred but freshers with urge to learn and deliver are also welcome. • The candidate needs to give his best when on filed attending complaint calls and submit his reports on daily basis.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases