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Technical Voice Support Tech Support

Company Name Confidential

Keywords / Skills : Technical Support Executive, Technical Support Officer, Technical Support Engineer, Technical Support Representative, Tech Support, Customer Support Executive

1 - 3 years
Posted: 2019-10-21

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Technical Support Executive ( voice)
Posted On
21st Oct 2019
Job Description
This is strictly a US based voice process where candidates have to be open to working in shifts.

· They are expected to work 5 days a week, however they wont have weekends off . The work offs are more likely to be split offs

· Candidates should be well versed with Window 8/8.1 and Win 10 and should have hands on systems troubleshooting experience.

· Candidates should be well versed with installation of devices like printers for a computer network and should have the know how to deal with driver conflicts.

· Candidates should be well versed with configuring multiple email clients from MS Outlook to third party email clients like Incredimail, Eudora or Thunderbird.

· Candidates should have knowledge of installing security softwares like Norton Antivirus/McAfee Security Centre and addressing issues with these softwares.

· Candidates should be well versed with connectivity issues(network/internet) and should be able to put up a wireless network involving multiple devices/computers. Candidates should be well versed with addressing issues with productivity software suites like MS Office/Excel/Powerpoint.



Candidates should have an approach towards resolving customer’s technical concerns by researching the issues on google and providing a solution . Please note that the training period for this group is only for a week, which translates that these candidates should be well versed in the technical aspects of all third party software or should have an acumen towards finding a resolution independently by researching on the web and providing a solution.



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