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Technical Voice Process (HTML)(Experience only)

Keywords / Skills : Technical Support, TSR, TSE, Customer Support, TSA, Technical Support Associate

1 - 4 years
Posted: 2018-10-12

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Technical Support Executive ( voice)
Education
BA
BBA
BCA
BCom
BE
BTech
Posted On
12th Oct 2018
Job Description
Mobile Site Speed Specialist (M3S)

·          This role is the one who makes the calls and assist clients to address website speed issues through implementation/consultation

Education Requirements

·          Bachelor's Degree in Science / Technology / Engineering / Mathematics / Computer Science / Computer Applications

/ Information Technology

Key Responsibilities:

·          Facilitate 1-2 hour phone consultations with customers in which you educate them on mobile website speed issues and guide

them to fix issues where possible

·          Give guidance, support, and train customers on pre-defined and documented speed optimization techniques.

·          Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed

·          Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed

·          Deliver high quality service to your customers, exceeding client expectations and quality scoring measures

Key Skills and Experience:

·          Strong communication, customer service, relationship management and support skills

·          Technologically savvy and show interest to grasp knowledge of various aspects of Web performance Engineering

·          Capable enough to learn customer service software applications and process customer implementations that do not necessarily

follow a standard template / process

·          Structured thinking and problem solving skills

Preferred Skills:

·          Exposure or understanding of maintenance of websites with associated knowledge (HTML, JavaScript, PHP, ...)

·          Exposure to WordPress / Magento / Joomla / Shopify or similar platforms (at least 1 platform)

·          Experience working in a B2B environment

Professional Experience:

·          Minimum of 1-2 Years in Technical Customer Support

Contact Person
Bharathi:7022984415


About Company

Inspiration Manpower Consultancy, one of the fast growing end-to-end Recruitment & Staffing Solutions Consultants in India, was established in the year 2008, Inspiration Manpower provides a comprehensive, end-to-end recruitment solution, that covers every need of the customer, throughout the recruitment cycle.

Our team of experts, with over a decade of experience, bring the best practices & methodologies in the industry. This helps us deliver the optimal solutions for even the most complex challenges to our global customers across industries. Inspiration Manpower leverages technological advance to bring speed, agility and cost efficiency to the whole gamut of processes.
About Recruiter
Roopa Patil
HR
Inspiration Manpower Consultancy Private Limited
...
Skills I hire for Accounts, accounting, taxation, service tax, sales tax, accountant
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