Genesis Controls is a team of experts and strive to meet customer expectations with utmost quality keeping in mind "first time right" policy to avoid reworks and save time, money and resources while doing any project. Our company deals in building and industrial automation products, installation & commissioning services, design engineering services and skilled manpower supply on contractual basis.
The mantra of Genesis Controls is to do everything "First Time Right". We strive to execute each step of our project right in first time to avoid wastage of money and resources. The company is founded by Mr. Sumit Grover who has 15 years vast experience of automating buildings, machines, plants, processes, hydroelectric dams, ship etc. He has national as well as international experience both onshore and offshore and has won lot of awards. He has handled the engineering of projects worth multi-billion USD.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases