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Technical Support Voice

Keywords / Skills : Technical Support, Tech Support, TSR, Technical Support Executive, CRM Tools

2 - 8 years
Posted: 2019-12-05

Job Description

Requirement : Technical Support

Work Location : Hyderabad

Payrolls : You would be a Permanent employee to Magna InfoTech and deployed to the Client’s Place.

Type: Contract To Hire

Shift Timing: Rotational

Educational Qualifications: Any Bachelors degree

Relevant Experience Level: 6

Primary Skill: Excellent written, verbal, listening, analytical and logical skills

Secondary Skill: High Communication/Technical Apptitude Skills

Work Location: Hyderabad

Technical Environment: Operating Systems like Window 7, 8,8.1 and 10 & Mac

Key Job Description/Responsibilities:

Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.

Analyze and resolve incidents and service requests regarding use of application software or hardware.

Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.

Should have basic knowledge about computer software and hardware.

Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.

Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call solution, and Schedule.

Adherence and participate in individual/group coaching sessions.

Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.

Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.

Should be a quick learner and team player.

Should be flexible to work in different shifts as ISS-Technology works 24 x 7.

Please fill the below Details.

Full Name:

Current location:

Preferred location:

Total Exp:

Relevant Exp on Technical Support:

Current CTC:

Expected CTC:

Notice Period (Less than 20 Days Only):



PAN Number:

F2F Availability (Date):

Thanks & Regards,

Syed Nawaz Uddin

Senior Consultant- Recruitment

+91 40 3917 9075, 90303 45061


About Company

Magna Infotech is a division of USD 400 + million Quess Group which in turn is a subsidiary of USD 37+ billion - Canadian Multinational, Fairfax Financial Holding Group. Magna Infotech is the largest staff Augmentation and Solutions Company in India, USA and APAC regions. We are a team of 10,000 + associates and 350 + recruiters servicing 250 + clients across all domains (BFSI , Services & Consulting , Automotive , Engineering and Telecom , Products , FMCG , Retail & Healthcare ). Today we are recognized as the most compliant partner by our customers (300 + client audits on a yearly basis).
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