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Technical Support Voice

Keywords / Skills : Basic Technical Knowledge

0 - 3 years
Posted: 2017-09-13

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Technical Support Executive ( voice)
Education
Any graduate, Class 12
Salary
2.70 - 3.10 lacs
Posted On
13th Sep 2017
Job Description
• Provide comprehensive support services to support center customers

• Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.

• Take all steps to issues reported to them and resolve or escalate to the appropriate contact.

• Use all available Knowledge Management Tools during the call

• Take all necessary steps to ensure customer satisfaction at the end of the call



About Company

C3I is the leading provider of technology services for the life sciences industry. Over 900 team members from three continents deliver consistent, world-class solutions for over 300,000 life sciences professionals in 140 countries.

Our unique global capabilities help pharmaceutical manufacturers, sponsors and contract research organizations leverage modern technology and lower the total cost of ownership.


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