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Keywords / Skills : Application Support

0 - 3 years
Posted: 2019-09-11

Industry
ITES/BPO
Function
IT
Customer Service/Call Centre/BPO
Role
Technical Support Engineer
Technical Support Representative (Non- voice)
Education
Bachelors
Degree
Posted On
11th Sep 2019
Job Ref code
127610
Job Description
Job Description :
ACCOUNTABILITIES Installs and supports both hardware and software components for user group Performs preventive maintenance, test and repair of equipment Evaluates system configuration and software to ensure effective use of hardware resources Addresses and resolves hardware, software and customer issues Engages users to determine their potential future business requirements Provides positive customer experience with each customer interaction REPONSIBILITIES Responsible for installation and maintenance of moderately complex hardware/software systems and supporting smaller user groups Provides ongoing support of the standard hardware/software needs of the company Provides basic one-on-one training to user community Responsible for single application or part of an application Operates, monitors and performs moderately complex troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes Responsibilities usually include cabling, racking and server installations Operates without significant supervision resolving routine IT tasks with no direction

Key Points :
  • Candidates should have excellent Oral and Written Communication Skill
  • Willing to work in 24/7 environment in rotational shifts . Willing to work in Night shift
  • Experience in Infrastructure Management Services would be a plus
  • Positive Attitude , Problem solving and Ability to adapt in a dynamic environment

  • Key Skill(s)

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