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Technical Support Specialist - International Chat Support - Non Voice

Keywords / Skills : Non Voice, Technical Support, Customer Support, Chat Support, International Chat Support, International Process

0 - 4 years
Posted: 2019-10-11

Job Description
Position : Technical Support Executive (Non-Voice) / Email & Chat Support

Package(CTC) : 1.8 lpa to 3.5 lpa + (incentives based on performance)

Experience : 0 to 4 years (International)

Shift Timings: Rotational shift

Qualification : Intermediate/Graduate

Type : International Email & Chat Support

Typing Speed : 30WPM

Transport: Two-way Cab (Home pick & drop)

Working Days : 5 days (Rotational)

Location : Hitech City, Hyderabad. 
Roles & Responsibilities : 
Technical Support Specialist (TSS) is responsible for creating an outstanding experience for new and existing customers. Armed with product and service knowledge combined with friendly energetic customer relationship skills, the TSS team provides customer support and technical assistance to customers in a fast paced and energetic environment. The primary communication method is digital messaging which includes but not limited to SMS communications, WhatsApp, Facebook, etc.

Essential Duties & Responsibilities:

• Delivery of the highest degree of courtesy and professionalism regarding customer inquiries pertaining to products and services

• Assist customers in resolving many different issue types like billing, customer service, and/or technical support for handheld devices (iPhone, android etc.) for large communication provider

• Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout

• Identify other products and services for existing customers by maximizing their education on products and ensure revenue goals are met

• Achieve call center performance objectives personally and as a team

• Multi-channel (chat, email, messaging) universal agent duties

• Multi-tasking through different programs

• Ability to assist multiple customers simultaneously through chat platform

• Other duties may be assigned as required

Send your C.V on

hr4 @impecconsulting.com and

can reach me on

HR Deepika

7337564418

Thanks & Regards,

Deepika.

HR Recruiter

#7337564418

Impec consulting solutions

319, down town mall

besides lotus hospital

Lakdikapul.



About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
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