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Technical Support /Service Desk Executive/Service Desk Analyst

Keywords / Skills : Technical Support, Service Desk Analyst, Technical Support Executive, Technical Support Engineer, IT Helpdesk

1 - 4 years
Posted: 2018-08-10

IT/ Computers - Software
Technical Support Engineer
Any graduate
Posted On
10th Aug 2018
Job Description
Job Title: Technical Support– L1 Support

Shifts : Rotational.

Experience: 1 to 4 Years

Note: Immediate Joiners needed/ at least with N.P of 15 Days.

Respected candidate would be working on Magna InfoTech’s Payroll.

Skills: Excellent written and oral communication, experience in voice support for international customers/clients. Knowledge in ITIL would be a plus but not mandatory.

Roles & Responsibilities:

Ø Voice and Mail support for customers.

Ø Request Management, Work Order/Job ticket

Ø Handling Ticketing issues.

Ø Call Escalations and good Knowledge on Technical issues

Ø Working on ITIL Process.

Ø Handling Work/Job Tickets.

Ø Incident, change management & working on ITIL, ITSM Tools.

Ø Ticketing tools (BMC Remedy).

About Company

Magna InfoTech is the leading provider of technology staff augmentation & solutions in the Indian sub-continent. Powered by over 10,000+ Associates; 350+ Recruiters servicing over 250 Clients, we are the only staffing company with industry focused verticals including Automotive & Engineering, BFSI, FMCG & Retail, Healthcare, Products, Services & Consulting &Telecom. Magna provides customers with a comprehensive talent management solution specific to an industry, geography or business purpose. We not only promote career growth in India, but enrich this learning experience globally with International operations in Philippines, Malaysia, Singapore and further expansion planned for Middle East & South-East Asia. Today we are recognized as the most compliant partner by our customers (300 + client audits on a yearly basis)

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