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Technical Support Representative I

Keywords / Skills : Technical Support Representative, TSR, Technical support, TSA, Technical support executive, Te0ch suppor, TSE, network infrastructure, desktop systems, Software , Hardware, troubleshooting

0 - 0 years
Posted: 2019-09-04

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
IT
Role
Technical Support Representative (Non- voice)
Education
Diploma
Posted On
4th Sep 2019
Job Ref code
151169
Job Description
Job Description :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team
It's an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world's largest global provider dedicated to Financial Technology Solutions.

What you will be doing
Provide day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure proper operation of technology applications and equipment.
• Provides desk-side assistance in resolving technology support issues.
• Performs basic technical troubleshooting tasks.
• Provides effective customer service in a 24X7X365
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Asks probing questions to gather relevant information on routine and complex calls.
• Should be prepared to multitask between calls & offline work.
• Uses effective listening skills to develop understanding of client questions or issues.
• Documents, tracks and monitors incidents in ticketing system to ensure a timely resolution.
• Prioritizes and escalates support incidents and requests.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• May participate in development of information technology and infrastructure projects.
• May handle phone and email assistance as well.

What you bring:
  • Skill in basic troubleshooting and using tools resetting password.
  • Knowledge of basic problem resolution and escalation practices
  • Ability to provide appropriate level of support and guidance with FIS applications and procedures
  • Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
  • Effective use of listening skills to develop an understanding of client inquiries and problems
  • Excellent team player
  • Self-motivated to learn new technology and new ways to deliver support
  • Shows enthusiasm when providing technical support
  • Stays up-to-date with latest technology
  • Problem Solving and critical thinking skills


What we offer you
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities – FIS is your final career step!
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities


About Company

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.<p></p> FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here<p></p> For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. <p></p> As part of the selection process this role may require an assessment to determine suitability
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