Greetings from FIS Global!
Currently we are looking Service Desk professionals for Mumbai Location.
Please go through the below Job description and company details.
Note: Can apply only who are ready to work in 24/7 shift.
The Service Desk Analyst role is that of providing first level professional and courteous support through taking calls/Emails and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.
Excellent Communication skills (Verbal & Written) in handling US customers.
Knowledge in monitoring tool Solarwinds or any monitoring tool (Support based knowledge, previous experience into server monitoring would be an added advantage).
Knowledge in Active Directory, Exchange 2013, O365, Citrix, email configuration, printer configuration, etc.
Good understanding on the Severity dispositions for various scenario, ITIL knowledge. (Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures)
Knowledge on Major incident management.
Effective team player.