Currently we are looking Service Desk professionals for Mumbai Location.
Please go through the below Job description and company details.
Note: Can apply only who are ready to work in 24/7 shift.
The Service Desk Analyst role is that of providing first level professional and courteous support through taking calls/Emails and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.
Excellent Communication skills (Verbal & Written) in handling US customers.
Knowledge in monitoring tool Solarwinds or any monitoring tool (Support based knowledge, previous experience into server monitoring would be an added advantage).
Knowledge in Active Directory, Exchange 2013, O365, Citrix, email configuration, printer configuration, etc.
Good understanding on the Severity dispositions for various scenario, ITIL knowledge. (Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures)
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward.
Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases