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Technical Support

Keywords / Skills : Technical Support, Tech Support, Technical Support Executive, IT Helpdesk, Technical Support Engineer, Desktop Support, TSE

1 - 5 years
Posted: 2019-04-17

Job Description
Quickly identify trends and new issues and report them in a useful way to management.Work closely with your team in a collaborative environment to quickly resolve issues.

Test and repro issues if needed to determine root cause . Review issue trends and quickly highlight and provide data to mgmt. on hot issues, especially after new driver and product releases.Attend product and driver meetings as needed to ensure support is ready.

∙ Quickly learn new NVIDIA technology as needed

∙ Identify and report areas for product/process improvement
At least 1 years of consumer technical support experience with an emphasis on gaming and graphics.

∙ Windows system troubleshooting

∙ PC hardware troubleshooting

∙ Experience with HTPCs or other multimedia applications

∙ Linux and/or Mac OS skills a strong plus

∙ Outstanding follow up and organizational skills

∙ Flexibility in terms of task, workloads and schedule are critical for this position.

About Company

Magna Infotech
Masab Tank
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