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Technical Support

Keywords / Skills : Service Desk, IT helpdesk, IT service desk, Service desk analyst, Technical helpdesk, Technical Support, Technical Support Engineer, Desktop Support

1 - 4 years
Posted: 2019-08-19

IT/Computers - Hardware & Networking
Technical Support Engineer
Posted On
19th Aug 2019
Job Description
  • Responsible for providing service support to Internationally based Service Managers for fixed, mobility & IoT services for Large Enterprise Customers 
  • Administer regional WIP opportunities in order to deliver the best possible service experience for customers
  •  Manage billing queries and issue resolution to ensure clean bills for nominated customers 
  • Support Delivery escalations and assist Service and Account teams on the delivery process for nominated customers
  • Compile fixed inventories and manage updates for a defined set of customers

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