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Technical Support

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0 - 2 years
Posted: 2019-05-11

Industry
ITES/BPO
IT/Computers - Hardware & Networking
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Salary
2.10 - 4.20 lacs
Posted On
11th May 2019
Job Description
Working with customers/employees to identify computer problems and advising on the solution

• Logging and keeping records of customer/employee queries

• Analysing call logs so you can spot common trends and underlying problems

• Updating self-help documents so customers/employees can try to fix problems themselves

• Working with field engineers to visit customers/employees if the problem is more serious

• Testing and fixing faulty equipment

About Company

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