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Keywords / Skills : IT, Information Technology, PC Configuration, Mac, windows, TCP/IP, DNS, DHCP, Active Directory, Networking

2 - 5 years
Posted: 2019-09-03

Job Description
Primary responsibilities: - 
• Respond to queries either in person or via chat, email, or phone

• Respond to email messages for users seeking help

• Diagnosing system errors and other issues

• Timely response to end users and closing of helpdesk tickets

• Serving as the first point of contact for users seeking technical assistance over the phone or email

• Follow up with users to ensure issue has been resolved.

• Run reports to determine malfunctions that continue to occur

• Remotely accessing hardware or software for user systems to make changes and fix problems

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Maintain periodic performance of computer systems.

• Record events and problems and their resolution in logs

• Resolve technical problems with Local Area Networks (LAN)

• Stay current with system information, changes and updates

• Install computer peripherals for users.

• Periodic maintenance of IT devices 
Key Skills and Competencies:- 
• Familiarity with both PC and Mac Hardware

• PC Assembling

• Proficient with Client OS System (Windows/MAC)

• Good understanding in Infrastructure technologies (TCP/IP, DNS, DHCP, Active Directory)

• Ability to Troubleshoot and Diagnose Problems

• Experience with Network Repairs and Analysis

• Experience in Office 365 environment

• Knowledge in Helpdesk Ticketing System, SLA, Escalation Matrix

• Good in communication and vendor management.

• Comptia A+ N+ certification or equivalent (Good to have)

• MCP in Client OS or equivalent (Good to have)

Job Locations: Coimbatore; Kolkata and Bangalore

About Company

Atlas Healthcare Software, founded in 2006, is a wholly owned Indian subsidiary of Atlas Development Corporation, USA. It is the Research and Development arm for the parent company, which itself is a leading solutions provider in the field of Healthcare Informatics in the United States. Since it's founding in 2006, Atlas Healthcare Software has achieved significant success in building mission critical products for leading private healthcare and public health organizations. It's star team of Software Architects, Technical Leads, and Developers have designed, developed and deployed sophisticated, high performance, state- of-the-art software products on Microsoft's .NET platform, making extensive use of the most current technologies like XML, Web Services, SOAP, among others.

The parent company Atlas Development Corporation was founded in 1989, and is established as one of the leading software companies in the field of private and public healthcare software in the world. It is based in Los Angeles, California.

Atlas is a values driven, customer focused, and employee friendly organization. It fosters a culture of corporate success through extreme productivity, professionalism, and a high level of customer satisfaction. To know more about our organization please visit our website
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