Dear Candidate, Greetings from Oloop!!!! Urgent requirement for International Technical Voice Process for Techmahindra Excellent opportunity for Experienced Candidates to work for International Voice Process in a Technical Support Process. Salary: upto 4 Lakhs(based on Expereince)
Work Location: Hyderabad (Hi-Tech City office)
Notice Period: Preferably Immediate Job Description • Any Graduate, Diploma or Intermediate with excellent verbal communication skills in English. • Candidate should be flexible to work in 24*7 environments (US Shift). • Transport facility available for both way(pick & drop). If you need any clarifications / information, please do get in touch with us.or call to 9182886335 Pls Forward your Updated Resume to [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases