IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
Technical Support,Technical Support Executive,TSE,Customer Support,TSR,Tech Support,Technical Support Engineer,TSA,Helpdesk,Desktop Support,IT Helpdesk,Customer Service,Customer Care,Customer Service Executive,Customer Care Executive
Customer Support,Customer Service,Technical Support,Customer Support Executive,Customer Care Executive,Customer Care,Technical Support,Tech Support,TSR,Technical Support Executive,Desktop Support,TSE,IT Helpdesk,TSA,Technical Support Engineer
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases